1.1 These Terms and Conditions (“Terms”) govern access to and use of: (a) the SenLife website; and (b) the SenLife mobile application, together the “Platform”.
1.2 By accessing or using the Platform, you agree to be bound by these Terms.
1.3 If you do not accept these Terms, you must not use the Platform.
1.4 If you use the Platform on behalf of another person (including a Child), you confirm you have authority to do so and you remain responsible for compliance with these Terms.
2.1 The Platform is operated by SenLife Ltd (“SenLife”, “we”, “us”, “our”).
2.2 Contact details:
3.1 In these Terms:
“Account” means your registered user account for the Platform
“AI-Assisted Insights” means outputs generated by the Platform using automated techniques (including AI-assisted analysis) based on Content
“Child” means a person under the age of 18
“Content” means information, text and other material you upload, enter or otherwise provide through the Platform (including diary entries and questionnaire responses)
“Report” means any output, summary or insight generated by the Platform using Content
“Subscription” means any paid plan granting access to features of the Platform.
4.1 The Platform is intended for use by: (a) a parent or legal guardian of a Child; and (b) a carer authorised by a parent or legal guardian.
4.2 The Platform is not intended for use by individuals aged under 18 without the supervision and responsibility of a parent or legal guardian.
4.3 By using the Platform and inputting information about a Child, you confirm that the individual concerned is under the age of 18 and that you are the Child’s parent or legal guardian, or otherwise have appropriate authority to act on their behalf.
5.1 You must provide accurate and up-to-date information when creating and maintaining your Account.
5.2 You must keep your login details confidential and secure and must not share them except with persons you authorise and supervise.
5.3 You are responsible for all activity on your Account, unless you can demonstrate that unauthorised use occurred due to our breach of these Terms.
5.4 You must notify us promptly if you suspect unauthorised access to your Account.
6.1 The Platform allows you to: (a) record Content relating to a Child; (b) complete questionnaires and structured inputs; and (c) generate Reports and AI-Assisted Insights based on your Content.
6.2 You must use the Platform lawfully and in accordance with these Terms.
6.3 You must not: (a) use the Platform for any unlawful, harmful or fraudulent purpose; (b) upload or enter Content that you do not have the right to use or share; (c) attempt to gain unauthorised access to the Platform or its systems; (d) interfere with, damage or disrupt the Platform (including by introducing malware); (e) copy, scrape, reverse engineer or attempt to derive source code except to the extent permitted by law.
7.1 You retain ownership of your Content.
7.2 You grant SenLife a non-exclusive, worldwide, royalty-free licence to use, host, store, reproduce and process your Content solely to: (a) provide the Platform functionality to you; (b) generate Reports and AI-Assisted Insights you request; (c) maintain, secure and improve the Platform; and (d) comply with legal obligations.
7.3 You confirm that you have all necessary rights and permissions to provide the Content and to grant the licence in clause 7.2, including where Content relates to a Child.
7.4 You are responsible for the accuracy and completeness of Content you enter. The Platform processes what you provide and does not independently verify your inputs.
8.1 Reports and AI-Assisted Insights are provided for informational and organisational purposes only.
8.2 The Platform does not provide medical, clinical, diagnostic or therapeutic advice, and is not a substitute for assessment, diagnosis or treatment by a qualified healthcare professional.
8.3 Reports and AI-Assisted Insights: (a) are not medical advice, clinical advice or diagnosis; (b) are not a substitute for professional judgement; (c) may be incomplete, inaccurate or inappropriate in some circumstances; and (d) must be interpreted in context by you.
8.4 You must not rely on any Report or AI-Assisted Insight to make medical, clinical or safeguarding decisions, and you should seek appropriate professional advice where required.
8.5 SenLife is not a healthcare provider and does not hold itself out as providing healthcare services.
8.6 The Platform does not provide emergency services. If you believe a Child is at risk or requires urgent assistance, contact appropriate professionals or emergency services.
8.7 SenLife may adjust, withdraw or replace AI-assisted functionality to improve safety, accuracy and compliance.
8.8 Where a Report or AI-Assisted Insight involves any automated decision-making, you have the right to request that the decision be reviewed by a human rather than relying solely on automated processing. Contact us using the details in clause 2.2 to make such a request.
9.1 Some features may require a Subscription. Details of pricing, billing frequency and included features will be shown at the point of purchase.
9.2 Payments may be processed by a third-party payment provider or by the relevant app store. Additional terms of the payment provider or app store may apply.
9.3 If you are a consumer, statutory rights apply. Where you purchase a digital service, you may have rights relating to faulty digital content or digital services.
9.4 If you cancel a Subscription, access to paid features will end at the end of the current billing period unless stated otherwise at point of cancellation.
9.5 If you are purchasing through Apple App Store or Google Play, refunds and cancellation may be subject to their processes.
10.1 You may choose to share Reports with third parties (including schools, clinicians or other professionals). Any sharing is initiated and controlled by you.
10.2 Once you share a Report with a third party:
(a) that third party is likely to act as an independent controller for their subsequent use of that information, though depending on the circumstances of the sharing, SenLife and the third party may instead be co-controllers, this is assessed on a case-by-case basis; and
(b) SenLife is not responsible for how that third party stores, uses or discloses the information, save to the extent SenLife and the third party are found to be co-controllers of that processing.
10.3 You should satisfy yourself that any third party you share with has appropriate confidentiality and data protection arrangements.
10.4 We will make all efforts to provide information about the categories of third parties with whom Reports are commonly shared and the jurisdictions in which they operate.
11.1 The Platform is not designed to monitor Content for safeguarding purposes and does not provide real-time safeguarding oversight.
11.2 Nothing in these Terms limits any statutory safeguarding duties that may apply to you or to third parties.
12.1 SenLife processes personal data in accordance with applicable data protection law.
12.2 Different parts of the Platform are governed by different privacy documentation, as follows: data processed through the App is governed by our App Privacy Policy ([link]); and data processed through the website is governed by our Website Privacy Policy ([link]). Together with our Data Protection Policy, these describe what personal data we process, why we process it, how long we retain it, and the rights available to individuals.
12.3 Where you share Reports with third parties, those third parties are responsible for their own processing (subject to clause 10.2).
12.4 We may use aggregated and anonymised information (where individuals are no longer identifiable) for internal analytics and service improvement. We do not currently use anonymised information for research purposes. If this changes in the future, we will update this clause.
12.5 Our website uses cookies and similar technologies. Details of the cookies we use, their purposes, and how you can manage your preferences are set out in our Cookie Policy, available on our website.
13.1 We aim to make the Platform available at all times but we do not guarantee uninterrupted availability.
13.2 We may suspend or restrict access for maintenance, security, compliance or operational reasons.
13.3 We may update the Platform and change features over time. Where changes materially affect your use of paid features, we will take reasonable steps to inform you.
14.1 All intellectual property rights in the Platform (including software, design, branding and non-user content) belong to SenLife or its licensors.
14.2 You are granted a personal, non-transferable, non-exclusive licence to use the Platform for your own lawful purposes in accordance with these Terms.
15.1 The Platform may integrate with or link to third-party services. Those services are governed by their own terms and privacy information.
15.2 SenLife is not responsible for third-party services except to the extent required by law.
16.1 You may stop using the Platform at any time.
16.2 We may suspend or terminate access if: (a) you breach these Terms; (b) we reasonably suspect unauthorised or unlawful use; or (c) continued access would create a security or compliance risk.
16.3 Where practicable, we will give you notice and an opportunity to remedy a breach, unless immediate action is required.
16.4 Termination does not affect rights and obligations accrued before termination.
17.1 Nothing in these Terms excludes or limits liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) any liability which cannot be excluded or limited by law.
17.2 Subject to clause 17.1, SenLife is not liable for: (a) reliance on Reports or AI-Assisted Insights as professional advice; (b) decisions made by you or third parties based on Content, Reports or AI-Assisted Insights; (c) loss arising from sharing Reports with third parties at your direction; or (d) indirect or consequential losses.
17.3 If you are a consumer, nothing in these Terms affects your statutory rights relating to digital content or digital services.
17.4 Subject to clauses 17.1 and 17.3, SenLife’s total liability to you arising out of or in connection with the Platform shall not exceed: (a) the total fees paid by you to SenLife for the Platform in the 12 months preceding the event giving rise to the claim; or (b) if you have not paid fees, £100, in each case, to the extent permitted by law.
18.1 If you have a complaint, please contact us using the details in clause 2.2 and we will aim to respond within a reasonable timeframe.
18.2 If you are a consumer and we cannot resolve a complaint, you may be entitled to use alternative dispute resolution (ADR). We will provide information on an appropriate ADR provider where required.
19.1 These Terms are governed by the laws of England and Wales.
19.2 The courts of England and Wales shall have exclusive jurisdiction, except that if you are a consumer living in Scotland or Northern Ireland you may bring proceedings in your local courts.
20.1 Notices may be given by email to the email address linked to your Account, and by SenLife to the contact email stated in clause 2.2.
20.2 You must keep your email address up to date. A notice sent by email is treated as received at the time it is sent, unless the sender receives an automated delivery failure message.
21.1 We may transfer our rights and obligations under these Terms to another organisation. If this happens, we will take reasonable steps to notify you and your rights will not be affected.
21.2 You may not transfer your rights or obligations under these Terms without our written consent.
21.3 If any provision is unenforceable, the remaining provisions remain in force.
21.4 A failure to enforce any provision is not a waiver of that provision.
21.5 No one other than you and SenLife has any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce these Terms.
